Frequently Asked Questions

Transition botox3
What happens after I self-schedule on the website?

Once a patient self-schedules on our website we will get a notification that an appointment has been requested. Not until the appointment has been confirmed by the provider is the appointment booked. You will receive an email confirmation that you have an appointment. You will then receive some new patient paperwork to fill out and submit before your appointment.

Does all information remain confidential?

Yes, the patient assessment, telehealth appointments, patient portal access, and all prescribing information take place within a HIPAA-compliant electronic medical record.

How often will I receive a shipment?

This will depend on where you are in your treatment schedule and which medication you are on. Most of the medication vials are multi dose vials which means you will most likely get a 1 month supply at a time.

Do you accept medical insurance?

Unfortunately, we do not accept medical insurance.

How will I know how to prepare my injection?

We will discuss in detail during your assessment appointment how to draw up the medication into a syringe, how much medication you currently should be taking, when to increase the dose of the medication, and how to administer the medication.

What if I start having side effects?

Immediately call, email, or send a message through your patient portal. These contact points are always being monitored. The provider will call you back ASAP to address/assess the side effects.

I haven’t received my shipment?

Please allow 3-5 days for your shipment. If you still haven’t received it, please call us, and we will investigate what the hold-up is.

Get in Touch

Give us a call or send us a message using the form below.