Privacy Policy

Privacy policy
We at Lotus Weight Loss & Wellness LLC value your privacy and are committed to keeping your data confidential. We use your data solely in the context of providing you with remote treatment for weight loss, and access to remote services, including communications with your healthcare provider, lab orders, billing services, and pharmacy services.
This privacy policy applies to personal data Lotus Weight Loss & Wellness LLC collects from users of the website (the “website”). “Personal data” includes any information that can be used on its own or with other information in combination to identify or contact one of our users. We believe that transparency about the use of your personal information is of utmost importance. In this privacy policy, we provide you with detailed information about our collection, use, maintenance, and disclosure of your personal information. The policy explains what kind of information we collect, when and how we might use that information, how we protect the information, and your rights regarding your personal data.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By submitting your personal data through this application, you are acknowledging that you have read and agree to the terms of this policy. If you do not agree, please do not log into or access the application and do not submit any personal data to us.
Please note that we occasionally update this privacy policy and that it is your responsibility to stay up to date with any amended versions. If we modify the privacy policy, we will post a link to the modified terms on our website. You can store this policy and/or any amended version(s) digitally, print it, or save it in any other way. Any changes to this privacy policy will be effective immediately and shall apply to all information we maintain, use, and disclose. If you continue to use the website following such notice, you are agreeing to those changes.
If you have any questions or concerns after reading this privacy policy, please do not hesitate to contact us at We appreciate your feedback.
Responsible Entity 
Lotus Weight Loss & Wellness LLC (“we”, “us”, “the company”) is the controller of your personal data, and may process this data in accordance with the privacy policy. If we are processing personal data on behalf of a third party, the terms of this privacy policy do not apply —instead, the terms of that third party’s privacy policy will apply. You can contact us with any questions about our privacy policy at
What information do we collect and why? 
We collect “personal data”, which includes any information that can be used on its own or with other information in combination to identify or contact one of our users. In some cases, this personal data may be or may include healthcare information or “protected health information”.
We may use personal data to (1) provide you with the services; (2) communicate with you about and manage your user account; (3) store data; (4) comply with the law; (5) respond to requests from public and government authorities; (6) to enforce our terms and conditions; (7) manage and improve our operations and applications; (8) provide additional functionality; (9) protect our rights, privacy, safety or property, and/or that of you or others; and (10) allow us to pursue available remedies or limit the damages that we may sustain.
We only use or disclose your personal data when it is legally mandated or where it is necessary to fulfill the purposes described above. Where required by law, we will ask for your prior consent before doing so.
Failure to provide data.
Providing your personal data is not statutorily or contractually mandated. However, if you choose not to provide this information, we cannot create a user account, and you will be unable to use our services.
Will we share your personal data with anyone else?
Yes, with the healthcare provider with whom you choose to connect via the website.
Yes, with third parties and the government when legal or enforcement issues arise
Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Lotus Weight Loss & Wellness LLC corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings).
Where is your personal data stored, transmitted and/or maintained? 
Personal data Lotus Weight Loss & Wellness LLC collects through the website will be stored on secure servers in the United States. Some personal data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. These third parties are not permitted to transfer your personal data outside of the United States.
How long will we maintain your personal data? 
We store your personal data for as long as you maintain a user account and up to seven (7) years after the account is closed.
How do we protect your personal data? 
Lotus Weight Loss & Wellness LLC uses a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of your personal data, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to you. However, internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, we cannot ensure the security of the information you transmit to us. By using the application, you are assuming this risk.
Your rights 
You have certain rights relating to your personal data, subject to local data protection laws.
These rights may include: 
  • To access your personal data held by us. 
  • To erase/delete your personal data, to the extent permitted by applicable data protection laws. 
  • To receive communications related to the processing of your personal data that are concise, transparent, intelligible and easily accessible. 
  • To restrict the processing of your personal data to the extent permitted by law
  • To object to the further processing of your personal data, including the right to object to marketing; to request that your personal data be transferred to a third party, if possible;
    to receive your personal data in a structured, commonly used and machine-readable format
  • To lodge a complaint with a supervisory authority. 
  • To rectify inaccurate personal data and, taking into account the purpose of processing the personal data, ensure it is complete
  • To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects (“automated decision-making”); and to the extent we base the collection, processing, and sharing of your personal data on your consent, to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal. 

How do you contact us with questions or concerns?
If you have any questions about this privacy policy, please contact us by email at Please note that email communications are not always secure; so please do not include sensitive information in your emails to us.
Safeguards to protect your information
The information collected by Lotus Weight Loss & Wellness LLC and stored on secure servers, is protected by a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls. If Lotus Weight Loss & Wellness LLC learns of a security concern, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by a notification on the website. Depending on where you live, you may have a legal right to receive such notices in writing.
You are solely responsible for protecting information entered or generated via the services that is stored on your computer. Lotus Weight Loss & Wellness LLC has no access to or control over your computer’s security settings, and it is up to you to implement any device-level security features and protections you feel are appropriate (e.g., password protection, encryption, remote wipe capability, etc.). We recommend that you take any and all appropriate steps to secure any device that you use to access our services.
Notwithstanding any of the steps taken by us, it is not possible to guarantee the security or integrity of data transmitted over the Internet. There is no guarantee that your personal data will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards. Therefore, we do not and cannot ensure or warrant the security or integrity of any personal data you transmit to us and you transmit such personal data at your own risk.
How can you protect your personal data?
In addition to securing your device, as discussed above, we will never send you an email requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and you should never respond to any email requesting such information. If you receive such an email purportedly from Lotus Weight Loss & Wellness LLC, do not respond to the e‐ mail and do not click on any links and/or open any attachments.
You are responsible for taking reasonable precautions to protect your user ID, password, and other user account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You should immediately notify Lotus Weight Loss & Wellness LLC if you know of or suspect any unauthorized use or disclosure of your user ID, password, and/or other user account information, or any other security concern.
How can you update, correct, or delete personal data? 
You can change your email address and other contact information by updating your information on the patient portal. If you need to make changes or corrections to other information, you may email Lotus Weight Loss & Wellness LLC. Please note that in order to comply with certain requests to limit use of your personal data, we may need to terminate your account and your ability to access and use the services, and you agree that we will not be liable to you for such termination or any refunds of prepaid fees paid by you. You can deactivate your account by logging in and canceling your account through the platform.
Although we will use reasonable efforts to do so, you understand that it may not be technologically possible to remove from our systems every record of your personal data. The need to back up our systems to protect information from inadvertent loss means a copy of your personal data may exist in a nonerasable form that will be difficult or impossible for us to locate or remove.